rr5551 Privacy Policy

Registration & Account Data

• Full legal name as it appears on your national identity document.
• Date of birth (used to verify you are 21 years of age or older).
• Residential address in Bangladesh, including district and division.
• Mobile phone number linked to your bKash, Nagad, Rocket, or Upay account.
• Email address used for account communications and security alerts.
• Username and hashed password (passwords are never stored in plain text).
• Copies of identity verification documents submitted during KYC review (national ID card, passport, or driving licence).

Financial & Transaction Data

• Deposit and withdrawal amounts, timestamps, and reference numbers.
• Mobile wallet identifiers (bKash/Nagad/Rocket/Upay account numbers) used to send and receive funds — stored in masked form where technically possible.
• Bank account details provided for bank transfer withdrawals.
• Bonus and promotional credit history.
• Net gaming revenue, wagering history, and win/loss records associated with your account.

Technical & Usage Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Session start and end times, page views, and navigation paths on the Platform.
• Game session logs including game title, stake size, outcome, and session duration.
• Cookies and similar tracking technologies (see the Cookies section below).
• Referral source (how you arrived at rr5551, e.g., search engine, direct URL).

Support & Communications Data

• Content of messages sent to the rr5551 support team via email or live chat.
• Records of complaints, disputes, and their resolutions.
• Survey responses and feedback you voluntarily provide.
• Records of any responsible gaming tool activations (deposit limits, self-exclusion requests, cooling-off periods).

Payment Service Providers

We share transaction-related data with payment providers including bKash, Nagad, Rocket, Upay, and affiliated banking partners (City Bank, BRAC Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank) solely to process deposits and withdrawals on your behalf. These providers are bound by their own regulatory obligations and data protection policies. rr5551 does not share any additional personal data beyond what is strictly necessary to complete a transaction.

Game Technology Providers

Third-party game studios whose titles appear on the rr5551 Platform — including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi — may receive limited technical data (such as a pseudonymous session token and stake amounts) necessary to deliver gameplay. These providers do not receive your full name, contact details, or payment information.

Identity Verification & Fraud Prevention

rr5551 may engage specialist third-party KYC (Know Your Customer) and anti-fraud service providers to verify the identity of players and screen for potential fraudulent activity. These providers process only the data required to carry out the verification task and are contractually prohibited from using your data for any other purpose.

Legal & Regulatory Authorities

rr5551 may be required by law, court order, or a competent regulatory authority to disclose personal data. In such cases, we will disclose only the minimum data required to comply with the legal obligation. Where permitted by law, we will notify you of any such disclosure request.

Retention Periods

• Active account data — retained for the full duration of your account relationship with rr5551.
• Transaction records — retained for a minimum of 5 years following the date of the transaction, in line with standard financial record-keeping requirements.
• KYC and identity verification documents — retained for a minimum of 5 years from the date of verification or from the date your account is closed, whichever is later.
• Support communications — retained for 3 years from the date of the last communication in a given support thread.
• Technical/usage logs — retained for up to 13 months in identifiable form, then anonymised for aggregate analytics purposes.
• Self-exclusion records — retained indefinitely to prevent re-registration by excluded players.

Types of Cookies We Use

• Strictly necessary cookies — essential for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled without affecting Platform functionality.
• Functional cookies — remember your preferences such as language settings, game lobby filters, and deposit method selections to personalise your experience.
• Analytics cookies — collect anonymised data about how visitors interact with the Platform (pages visited, time on page, error messages). This helps us identify usability issues and improve content. Used with your consent.
• Marketing / targeting cookies — used to deliver relevant promotional messages about rr5551 offers. These are deployed only with your explicit consent and may be withdrawn at any time.

Rights You Hold

• Right of access — you may request a copy of the personal data rr5551 holds about you and information about how it is being processed.
• Right to rectification — if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations.
• Right to restrict processing — in certain circumstances you may request that we limit how we use your data while a query or dispute is resolved.
• Right to data portability — you may request a copy of the data you provided to rr5551 in a commonly used, machine-readable format.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting prior lawful processing.
• Right to object — you may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.

Security Measures in Place

• All data in transit is protected by 256-bit SSL/TLS encryption, the same standard used by major financial institutions.
• Passwords are stored using a one-way cryptographic hash function — plain-text passwords are never stored or accessible by rr5551 staff.
• Access to personal data within rr5551's systems is restricted on a strict need-to-know basis. Staff with data access undergo regular security training.
• Payment processing is handled through PCI-DSS compliant payment channels. rr5551 does not store full card numbers.
• Our infrastructure undergoes regular security assessments and penetration testing by qualified third-party professionals.
• Anomalous login attempts and suspicious account activity trigger automatic security alerts and may result in temporary account suspension pending verification.